“Hello there, can I help you with anything today?”

Words we’re all to used to hearing. Perhaps some of us are used to saying them too. It’s a basic script that those in the marketing industry use. It may not be laid out on your first day, but you’ll start finding yourself using the same phrases and terms constantly throughout the day. When working at a children’s toy store (I won’t name which as this is online) I found myself using the term ‘Hiya guys, and hello to you [the child], what’s your name?’ quickly followed by ‘Is this [toy] for you? Oh yes, I love this one, this one is my favourite’ regardless of whether it actually was my favourite, or I thought it looked like a fluffy lump of feces.
It’s become almost like a ritual.
What if that ritual didn’t exist? Imagine being a “Customer” walking into a (site specific) store, up to the till, only to be greeted with ‘Just these please’ as who you previously thought was the shop attendant drops a sandwich and a newspaper on the desk. A simple scientific experiment of human reaction, if you will.